Your Free Digital Storefront + Delivery Partner

Last Updated: February 12, 2026

FREQUENTLY ASKED QUESTIONS

GENERAL QUESTIONS

What is Quickers?

Quickers is not just a delivery app — it’s your FREE digital storefront.

We provide Lebanese businesses with a complete, professional online store at zero cost. No setup fees, no monthly charges, no listing fees. You only pay a small commission when you make a sale.

For customers, Quickers is the easiest way to discover and order from thousands of local restaurants, shops, and specialty stores across Lebanon — all from one app.

Quickers: Your store. Your customers. Your growth.

Is Quickers really free for businesses?

Yes. 100% free. No hidden costs.

What you get	Cost
Professional digital storefront	FREE
Product listing (unlimited items)	FREE
Real-time menu management	FREE
Bilingual store (English/Arabic)	FREE
Order management dashboard	FREE
Sales analytics and insights	FREE
Marketing support	FREE
Setup and onboarding	FREE

You only pay a competitive commission when you make a sale. No sale? No commission. No monthly bills. No surprises.

What makes Quickers different from other delivery apps?

Feature	Quickers	Other Apps
Digital storefront	✅ FREE for every partner	❌ Not included or paid
Setup cost	$0	Often $0 upfront, but…
Monthly fee	$0	Sometimes $50–500/month
Commission rate	Fair & transparent	25–35% + hidden fees
Product photos	✅ Free guidance included	❌ You’re on your own
Marketing support	✅ Included for all	❌ Extra cost or unavailable
Arabic support	✅ Native, human support	❌ Often limited
Weekly payouts	✅ Yes	❌ Bi-weekly or monthly

We don’t just deliver. We help you grow.

Where does Quickers operate?

Quickers currently delivers in:

📍 Greater Beirut – Achrafieh, Hamra, Verdun, Badaro, etc.
📍 Metn – Jdeideh, Mkalles, Mansourieh, Broumana
📍 Keserwan – Jounieh, Tabarja, Adma, Zouk
📍 Saida – City center and surrounding areas
📍 Tripoli – Select areas (expanding)
📍 Zahle – Coming soon!

We’re expanding rapidly across all Lebanon. Enter your address in the Quickers App to check coverage in your area.

How fast is delivery?

Average delivery time: 30–40 minutes from order confirmation.

We offer:

Express delivery – As fast as 20 minutes in select areas
Standard delivery – 30–45 minutes

Your order, our speed.

FOR CUSTOMERS

How do I place an order with Quickers?

Ordering with Quickers is easy:

Open the Quickers App and enter your delivery address
Browse stores – Restaurants, supermarkets, florists, pharmacies, and more
Shop – Add items to your cart, adjust quantities, see special offers
Checkout – Choose delivery time, add instructions, select payment method
Track live – Follow your order from preparation to your doorstep
Enjoy! – Rate your experience and earn rewards

First order? Look out for your exclusive welcome offer! 🎁

What payment methods do you accept?

We accept:

Method	Details
💳 Credit/Debit Card	Visa, Mastercard, local cards, international cards
💵 Cash on Delivery	Pay the Courier upon delivery (exact change appreciated)
💰 Quickers Cash	Coming soon

Your payment information is always encrypted and secure.

What will be Quickers Cash?

Quickers Cash is your digital wallet inside the Quickers App.

Benefits:

✅ One-tap payment – No need to enter card details every time
✅ Dual currency support – Load in USD or LBP
✅ No expiry – Your balance stays until you use it
✅ Bonus rewards – Special cashback offers for wallet users

How to load:

Go to Profile → Quickers Cash
Select “Add Funds”
Choose amount and currency
Pay by card or cash to Courier
Done! Your balance is ready to use

How do I track my order?

Real-time tracking, every step of the way.

Once you place an order, you can:

📍 See order status: Received → Confirmed → Prepared → Picked Up → On the Way → Delivered
📍 Watch the Courier move on the map in real-time
📍 Receive notifications at every stage
📍 Call support directly from the tracking screen

No more guessing. No more “where is my order?”

What if an item is unavailable?

If an item you ordered is out of stock:

📞 We’ll call you. Our system automatically alerts the Merchant, and they will contact you directly to discuss alternatives.

Your options:

Replace with a similar item
Remove the item and adjust your total
Cancel the entire order (if no suitable alternatives)

You’re always in control. No substitutions are made without your approval.

Can I modify my order after placing it?

Currently, order modification is not available once your order is confirmed.

But we have two solutions:

✅ Before Merchant confirmation: Cancel immediately and place a new order. Full refund issued.

✅ After Merchant confirmation: Contact our support team via the App. We’ll do our best to accommodate changes, but cannot guarantee modifications once preparation has begun.

We’re actively developing an “Edit Order” feature — coming soon!

What is your cancellation and refund policy?

We want you to love your order. If something isn’t right, we’ll make it right.

Timing	Cancellation	Refund
Before Merchant confirms	✅ Free cancellation	✅ Full refund
After Merchant confirms	❌ Cannot cancel	❌ No refund
After Courier picks up	❌ Cannot cancel	❌ No refund
Wrong/damaged item received	✅ Return eligible	✅ Credit or replacement

Refund method:

Card payments: Refunded to original card (3–7 business days)
Cash on Delivery: Refunded as Quickers Credit (instant)

Can I order from multiple stores at once?

Currently, each order must be placed with one store.

However, you can:

✅ Place separate orders from different stores simultaneously
✅ Track multiple orders in real-time
✅ Receive separate deliveries (may arrive at different times)

Multi-store cart is on our roadmap — stay tuned!

How do I apply a promo code?

Easy:

Add items to your cart
Proceed to Checkout
Below your order summary, click “Add Promo Code”
Enter your code and click “Apply”
Your discount will appear instantly

Note:

Only one promo code per order
Some codes have minimum order requirements
Promotional credits expire after 90 days

Do I need to create an account to order?

No but recommended. Creating a free Quickers Account gives you:

✅ Faster checkout – Save your address and payment details
✅ Order history – Easily reorder favorites
✅ Real-time tracking – Follow your order live
✅ Loyalty rewards – Earn credits with every order
✅ Saved stores – Bookmark your go-to spots

Sign up takes less than 1 minute. No credit card required.

FOR MERCHANTS (RESTAURANTS, STORES, BRANDS)

How do I become a Quickers partner?

Joining Quickers is free and takes less than 24 hours.

Step 1: Register at Become a Partner
Step 2: Submit your basic business information
Step 3: Upload your menu/products (we can help!)
Step 4: Go live! Start receiving orders immediately

Our team will guide you through every step. No tech skills required.

Is Quickers really free? No hidden fees?

YES. 100% FREE. ZERO HIDDEN COSTS.

Fee Type	Quickers	Other Platforms
Setup fee	$0	Often $0–$500
Monthly fee	$0	Sometimes $50–$500
Listing fee	$0 (unlimited items)	Often $0.10–$0.50 per item
Commission	Fair & transparent	25–35% + hidden fees
Marketing fee	$0 (included)	Sometimes 5–10% extra

We only make money when you make money. That’s not partnership — that’s alignment.

What do I get with my free store?

Your FREE Quickers digital storefront includes:

🏬 Professional store page – Custom branding, photos, description
📱 Mobile-optimized design – Looks perfect on all devices
🌐 Your own store URL – Share directly with customers (store.quickers.online/yourbusiness)
🔄 Real-time menu management – Update prices, add items, mark sold-out in seconds
📊 Sales dashboard – See orders, revenue, and trends
📈 Analytics – What’s selling, when, and to whom
📣 Marketing tools – Push notifications, featured placements, campaigns
🗣️ Bilingual support – English + Arabic interface

Value: $5,000+ per month. Cost to you: $0.

How fast can I start selling?

Most partners are LIVE within 24 hours.

Task	Time
Registration	2 minutes
Menu upload	15–30 minutes (we can help!)
Photos	1 hour (guidance provided)
Account verification	2–4 hours
GO LIVE!	Same day or next day

Some partners start receiving orders within 2 hours of registration.

Do I need a tablet or special equipment?

No. Your Quickers store runs on ANY device:

📱 Smartphone – iOS or Android
💻 Computer – PC or Mac
📟 Tablet – iPad or Android tablet
🖥️ Any browser – Chrome, Safari, Firefox, Edge

No equipment investment. No learning curve. Just start selling.

Can I manage my menu in real-time?

Yes! Your Quickers dashboard gives you complete control.

✅ Update prices – Instantly reflect new promotions or cost changes
✅ Add new items – Launch new products in seconds
✅ Remove sold-out items – Prevent orders you can’t fulfill
✅ Adjust modifiers – Size, extras, special instructions
✅ Set availability – Breakfast menu, lunch specials, dinner only
✅ Schedule changes – Plan updates in advance

All changes appear immediately on your store. No waiting. No tech support needed.

How and when do I get paid?

Weekly payouts. Fast, reliable, transparent.

Payment methods:

💵 Bank transfer – LBP or USD
💰 Cash – Instant, no fees
💳 Digital payment – OMT, Western Union (for smaller partners)

Your dashboard shows:

Daily sales
Pending settlements
Paid invoices
Commission breakdown

No delays. No excuses. You earned it, you get it.

What marketing support do you provide?

We actively bring customers to you. It’s not just “visibility” — it’s performance.

📢 Featured placements – New partners get homepage exposure
📱 Push notifications – “Burger near you is 20% off today”
📧 Email campaigns – Weekly features to 50,000+ subscribers
📸 Social media – We showcase your products on Instagram, Facebook, TikTok
🎯 Targeted promotions – Based on customer behavior and preferences
📊 Insights – Learn what your customers want

We invested over $50,000 in marketing technology — so you don’t have to.

Do you support Arabic menus?

Absolutely. 🇱🇧

Your free store can be:

✅ English only
✅ Arabic only
✅ Bilingual (English + Arabic) – Recommended!

Switch languages instantly. No additional setup. Your customers choose their preference.

What if I already have my own website or app?

Great! Quickers works WITH your existing channels.

✅ Extra visibility – Reach customers who haven’t discovered you yet
✅ Incremental sales – New orders, not replacing existing ones
✅ Brand consistency – Your logo, your photos, your voice
✅ No exclusivity – You’re free to use any other platforms

Quickers is additive, not competitive. More doors, more customers, more sales.

Can I partner with Quickers if I’m not a restaurant?

YES! Quickers delivers EVERYTHING.

Category	Examples
🛍️ Retail	Fashion, electronics, gifts, accessories
🥑 Groceries	Supermarkets, butcher, fishmonger, produce
💐 Florists	Bouquets, arrangements, plants
🏪 Convenience	Pharmacies, pet stores, bookstores
🍷 Beverages	Juice bars, wine shops, roasteries
🍰 Specialty	Bakeries, chocolate, ice cream
🛒 And more!	If you sell it, we can deliver it

If you have a product and customers who want it, Quickers is for you.

FOR COURIERS (DELIVERY PARTNERS)

How do I become a Quickers Courier?

Join Lebanon’s fastest-growing delivery fleet.

Step 1: Apply at Deliver for Quickers
Step 2: Submit your details (name, phone, location, vehicle type)
Step 3: Our team will contact you.
Step 5: Start earning! Go online whenever you want.

No interview. No waiting. No fees.

Is this a job or freelance?

You are an independent contractor — your own boss.

✅ You choose when to work – 1 hour or 40 hours, your call
✅ You choose where to deliver – Your preferred zones
✅ You keep 100% of your earnings – No hidden deductions
✅ No minimum hours – Work only when you want

No employment contract. No exclusive commitment. No office. No uniform (but we recommend our gear!).

Do I need my own vehicle?

Yes. You must have your own:

🛵 Motorbike / Scooter – 125cc minimum, valid registration
🚗 Car – Valid license, insurance, registration
🚲 Bicycle – For select areas only (Beirut core)

All vehicles must be:

✅ Legally registered in Lebanon
✅ Insured (third-party liability minimum)
✅ Roadworthy and safe

Is helmet use mandatory?

YES. 100% MANDATORY. NO EXCEPTIONS.

⛑️ Safety is our #1 priority.

You MUST wear a helmet at all times while riding
You MUST wear your seatbelt if driving a car
You MUST follow all traffic laws

Why?

Your safety matters to us
It’s the law
It protects you, our customers, and everyone on the road

Failure to wear safety gear may result in immediate deactivation.

Do I need to speak Arabic or English?

Both are helpful, but neither is required.

🗣️ Arabic – Preferred for most customer interactions
🗣️ English – Helpful for app navigation and support
🗣️ French – A plus, but not necessary

The Quickers App is fully bilingual (English/Arabic). Our support team speaks Arabic, English, and French.

If you can communicate clearly and treat customers with respect, you’re qualified.

Can I deliver in my own neighborhood?

Yes! We encourage it.

✅ You choose your delivery zone – Set your preferred area in the app
✅ Know the streets – Faster deliveries, happier customers
✅ Familiar faces – Build relationships with local Merchants

You can change your zone anytime, or go online anywhere in our coverage area.